Complaints Policy

Last modified March 25, 2026

At AI Character Hub, we value user feedback and strive to address any concerns or complaints promptly and effectively. Whether your issue relates to spicy AI girlfriend chat, character card creation or downloads, SillyTavern compatibility, account management, or any other aspect of our platform, this Complaints Policy outlines the procedures for users to report and resolve issues.

Submitting a Complaint

Complaints can be submitted through our Discord available on the Contact Us page.

Complaints can also be sent via email to [email protected].

Information Required

To help us investigate and resolve your complaint efficiently, please include the following:

• A detailed description of the complaint, including the AI character card, AI girlfriend, or feature involved
• Any supporting evidence or documentation (e.g., screenshots, chat logs)
• Your account email or username for follow-up

Acknowledgment

Upon receipt of a complaint, we will acknowledge the complaint within 24 hours.

Confidentiality

All complaints and related information will be handled with strict confidentiality.

Resolution

All reported complaints will be reviewed and resolved within 7 business days. If additional time is needed, we will keep you informed of the progress.

Contact Information

For any questions or concerns regarding this policy, please contact us at [email protected].

By using AI Character Hub, you acknowledge that you have read, understood, and agree to be bound by this Complaints Policy. Thank you for choosing AI Character Hub!